Privacy Policy

At Coinflowa, we prioritize the privacy and protection of our users’ personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you access and use our website or services. We are committed to transparency in our practices and ensuring that you fully understand how your data is handled. By using our platform, you agree to the collection and use of your data as described in this Privacy Policy.

Please take the time to read through this Privacy Policy carefully, as it contains important information regarding your privacy and how we protect your personal data.

Information We Collect

We collect both personal and non-personal information from you when you use our services, sign up for an account, or interact with our platform in any other way. The types of data we collect include personal information such as your account details, payment information, and verification data. This information is necessary for creating and managing your account, verifying your identity, and complying with legal regulations.

When you register on Coinflowa, we collect personal details including your name, email address, phone number, date of birth, and other identification details. To facilitate transactions, we also collect information related to deposits, withdrawals, and your payment methods, such as bank account details and cryptocurrency addresses. In compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may collect additional verification documents, such as government-issued IDs or utility bills.

In addition to personal information, we collect non-personal information that helps improve our platform and enhance your experience. This includes your IP address, browser type, device type, geographic location, and pages visited on the site. We also use cookies and similar tracking technologies to improve functionality and store your preferences. Cookies are small data files that allow us to track activities on our website.

How We Use Your Information

We use the information we collect to provide you with the best possible services, ensure compliance with regulations, and enhance your experience on Coinflowa. We utilize your personal data for account creation and management, enabling you to access our services securely. We also use this information to process your transactions, such as buying, selling, depositing, and withdrawing cryptocurrencies, ensuring that your financial activities are safely processed.

We use your information to provide customer support, assisting you with any issues you may encounter while using our platform. Whether it’s technical support, resolving queries, or processing support requests, our team is here to help. Your information is also used to comply with legal obligations, including verifying your identity and monitoring suspicious activities to comply with AML and KYC laws.

To maintain the security of our platform and protect against fraud, unauthorized access, or other malicious activities, we monitor the usage of our platform using the information collected. We also analyze this data to improve the functionality, performance, and overall user experience of our services.

In addition, we may use your information to send you marketing communications, such as updates about promotions, new features, or other relevant services. However, you can opt out of receiving marketing emails at any time by following the instructions provided in the communication or by contacting us directly.

Sharing Your Information

At Coinflowa, we respect your privacy. We do not sell your personal information to third parties. However, we may share your information in certain circumstances.

We share your information with trusted third-party service providers who assist us in managing our platform, processing payments, and providing customer support. These third-party providers are bound by contracts to maintain the confidentiality and security of your information and can only use it to perform services on our behalf.

We may also disclose your information when required by law, regulation, or legal process. This includes complying with subpoenas, responding to requests from government authorities, or other legal obligations. In addition, if Coinflowa undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. In such cases, we will notify you beforehand and provide options for managing your data.

Data Security

We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These security measures include the use of encryption protocols, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to secure sensitive data like payment information during transmission.

We encourage you to enable two-factor authentication (2FA) on your account to provide an additional layer of protection. 2FA requires a second form of authentication, such as a one-time code sent to your mobile device, in addition to your password.

Our platform undergoes regular security audits to identify and mitigate potential vulnerabilities. Despite these precautions, we cannot guarantee complete security, as no security system is entirely infallible. We are committed to continually improving our security practices to protect your data to the highest standards.

Your Rights and Control Over Your Data

As a user of Coinflowa, you have certain rights regarding your personal data. These rights include the ability to access, correct, or delete the personal information we hold about you. If any of your data is incorrect or incomplete, you have the right to request corrections.

You may request that we delete your personal data, subject to legal or regulatory requirements. For example, if we need to retain your data for compliance with AML or KYC regulations, we may not be able to delete it immediately.

If you no longer wish to receive promotional emails from us, you can opt out by clicking the “unsubscribe” link in the emails or by contacting us directly. Additionally, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer it to another provider if you choose.

To exercise any of these rights, please contact us at [email protected].

Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data to comply with legal, regulatory, or contractual obligations. For instance, we may need to retain your data for a certain period to comply with tax or legal requirements, resolve disputes, or enforce our agreements.

Once your information is no longer needed for these purposes, we will delete or anonymize it in accordance with applicable laws.

Children’s Privacy

Coinflowa is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems.

International Data Transfers

As Coinflowa operates globally, your personal information may be transferred to, and stored in, countries outside your home country. These countries may have different data protection laws than those in your jurisdiction. By using our services, you consent to the transfer of your data to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to the Privacy Policy will be posted on this page, along with the updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.